DoaneX: Introduction to IT Service Management using ServiceNow

Learners will walk away with introductory knowledge of the ServiceNow platform, what IT Service Management is, and how to apply terms and processes to their everyday jobs. Upon completion of the course, learners will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications.

Introduction to ServiceNow IT Service Management for Beginners

Course Description

Embark on an exciting journey into the world of ServiceNow with DoaneX's "Introduction to ServiceNow IT Service Management for Beginners." This comprehensive course is designed to provide you with a solid foundation in ServiceNow, a cutting-edge cloud-based computing platform that's revolutionizing business processes across industries. Whether you're a curious beginner or looking to enhance your IT career, this course offers invaluable insights into the platform's capabilities, IT Service Management principles, and industry-specific terminology.

What students will learn

Comprehensive understanding of the ServiceNow platform and its capabilities
Fundamentals of IT Service Management (ITSM)
Key industry terms and their practical applications
High-level support desk processes from both user and fulfiller perspectives
Overview of potential career paths in ServiceNow Administration
Foundation for pursuing industry micro and mainline certifications

Prerequisites

Great news! This course is designed for beginners, and there are no prerequisites required. All you need is a curiosity about IT service management and a willingness to learn about cutting-edge technology solutions.

Course Coverage

Introduction to ServiceNow platform and its features
IT Service Management (ITSM) principles and best practices
Key terminology used in ServiceNow and ITSM
Support desk processes and workflows
User and fulfiller perspectives in service management
Career opportunities in ServiceNow Administration
Preparation for further ServiceNow certifications

Who this course is for

IT professionals looking to expand their skill set
Business professionals interested in improving operational efficiency
Students considering a career in IT service management
Anyone curious about cloud-based computing solutions
Individuals seeking to understand modern business process management

Real-world Applications

The skills acquired in this course have immediate real-world applications. You'll be equipped to:

Streamline business processes in your current role
Improve customer experiences through efficient service management
Contribute to digital transformation initiatives in your organization
Pursue new career opportunities in the growing field of ServiceNow administration
Implement best practices in IT service management across various industries
Prepare for advanced ServiceNow certifications to boost your career prospects

Syllabus Overview

Introduction to ServiceNow and cloud-based computing
Fundamentals of IT Service Management (ITSM)
ServiceNow platform capabilities and features
Key industry terminology and concepts
Support desk processes and workflows
User and fulfiller perspectives in service management
Career paths in ServiceNow Administration
Introduction to ServiceNow certifications and further learning opportunities