The Stanford Presence 5: Enhancing Patient-Centered Communication in Modern Healthcare

Course Description

Embark on a transformative journey with Stanford University School of Medicine's cutting-edge online course, "The Stanford Presence 5: Enhancing Patient-Centered Communication in Modern Healthcare." This innovative program is designed to revolutionize the way healthcare professionals interact with their patients in today's technology-driven world.

In this course, you'll explore the Stanford Presence 5 model, a groundbreaking framework that seamlessly integrates humanism and effective communication into patient interactions. As modern technology continues to reshape the healthcare landscape, this course equips you with the essential skills to maintain meaningful connections with your patients, ensuring a more compassionate and effective healthcare experience.

What Students Will Learn

• Master the art of "Preparing with Intention," including techniques for thorough patient history review and mental reset before consultations.
• Develop advanced skills in "Listening Intently and Completely," focusing on body language and allowing patients to express themselves fully.
• Learn strategies to "Agree on What Matters Most," prioritizing patient concerns and utilizing open-ended questions effectively.
• Enhance your ability to "Connect to the Patient's Story" through positive language and exploration of patient beliefs and attitudes.
• Acquire techniques to "Explore Emotional Cues" and validate patient emotions, fostering a supportive healthcare environment.

Prerequisites

This advanced-level course is designed for healthcare professionals across all specialties. While there are no specific prerequisites, a background in healthcare and a desire to improve patient communication are beneficial.

Course Coverage

• The Stanford Presence 5 model and its application in modern healthcare
• Strategies for intentional preparation before patient interactions
• Techniques for active and empathetic listening
• Methods for aligning priorities with patients
• Approaches to connect with patients' personal narratives
• Skills for recognizing and addressing emotional cues in patient communication

Target Audience

• Physicians across all specialties
• Non-physician healthcare professionals
• Medical educators and administrators
• Healthcare students looking to enhance their communication skills
• Any healthcare professional seeking to improve patient-centered care

Real-World Application

The skills acquired in this course are immediately applicable in various healthcare settings. Professionals can use these techniques to:

• Improve patient satisfaction and outcomes
• Reduce miscommunication and medical errors
• Enhance patient compliance with treatment plans
• Build stronger, more trusting relationships with patients
• Create a more empathetic and supportive healthcare environment
• Increase efficiency in patient interactions while maintaining quality care

Syllabus Overview

The course structure follows the Stanford Presence 5 model:

1. Prepare with Intention
2. Listen Intently and Completely
3. Agree on What Matters Most
4. Connect to the Patient's Story
5. Explore Emotional Cues

This 0.25 credit hour course offers CME credits for eligible professionals, making it an excellent opportunity for continued professional development. By enrolling in this course, you're not just learning new skills – you're joining a movement to humanize healthcare in the digital age.