En este curso en línea se realiza una introducción a las dimensiones más relevantes del diseño y ejecución de operaciones en general y a su enfoque hacia el sector servicios en particular.
The course "Gestión de Operaciones" focuses primarily on operations management in the services sector (tertiary sector). It explores the unique characteristics of services, where operational processes interact directly with customers in real-time, unlike manufacturing models where customer interaction occurs through the end product. Emphasis is placed on generating management models based on process approaches to control executed processes effectively.
No prerequisites are required for this introductory course, making it accessible for anyone interested in mastering the basics of operations management.
This course is designed for individuals looking to deepen their understanding of operations management within the business and management domain. It is suitable for beginners and those in the early stages of their business careers, particularly in the services sector.
Skills acquired from this course can be applied in various real-world contexts, such as enhancing customer satisfaction, optimizing process efficiencies, and improving service delivery in sectors like hospitality, healthcare, and retail.
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