Course Description

This innovative course is designed to revolutionize your understanding and implementation of telehealth programs. Focusing on patient-centered care and accessibility, this intermediate-level course provides a comprehensive exploration of telehealth implementation and optimization. You'll dive deep into the patient care journey, examining key touchpoints before, during, and after telehealth interactions. By analyzing various patient personas, you'll gain invaluable insights into how different individuals experience telehealth, allowing you to tailor your approach for maximum effectiveness.

What You'll Learn

• Mapping the telehealth patient journey for an enhanced experience
• Optimizing patient experiences throughout telehealth interactions
• Leveraging telehealth to overcome barriers to healthcare access
• Improving telehealth accessibility and equity for vulnerable populations
• Addressing the impact of the digital divide in telehealth programs
• Advocating for and enhancing telehealth accessibility

Course Content

• Patient-centered telehealth program design
• Analyzing and optimizing the telehealth patient journey
• Understanding diverse patient personas and their unique needs
• Identifying and addressing barriers to healthcare access through telehealth
• Strategies for improving telehealth accessibility and equity
• Navigating the digital divide in telehealth implementation
• Advocacy techniques for enhancing telehealth accessibility
• Practical considerations for implementing telehealth in various contexts
• Workflow planning and practice optimization for telehealth

Who Should Take This Course

This course is ideal for healthcare professionals, administrators, policymakers, technology professionals working in the healthcare sector, and students pursuing careers in healthcare administration or health informatics.

Real-World Applications

• Design and implement more effective, patient-centered telehealth programs
• Improve patient satisfaction and engagement in telehealth services
• Increase healthcare accessibility for underserved populations
• Optimize workflow and practice management in telehealth settings
• Address and overcome technological barriers in telehealth implementation
• Advocate for policy changes to support telehealth accessibility
• Enhance the overall quality of care delivered through telehealth platforms