Systems Leadership: Managing Uncertainty in the Digital Age

With constant shifts in the marketplace, technology advances, and customer expectations, leaders of digital transformation need the skills to manage quick and efficient pivots across systems, teams, and processes. They need to ignite and mobilize systems-level change. In this course, you will learn how to lead digital transformation by mastering the skills of systems leadership. You will discover strategies for uniting decentralized networks and diverse teams, driving change, and leading through uncertainty by recognizing patterns and taking action.

  • Apply systems leadership techniques to solve challenges faced by your company
  • Combine physical and digital elements into systems that are optimized for customer success
  • Drive change and innovation through uncertainty in the digital age to create new, adaptive business models

Course Outline

Systems Thinking
Explore systems leadership and the importance of driving change and leading through uncertainty. Analyze businesses that combine digital and physical products to create new customer solutions.
Sustaining a Business
Examine a long-standing global company to learn how to sustain your business by developing a business model with defendable attributes, creating feedback loops, and recognizing bias.
Organizing an Ecosystem
Explore the relationship between organizational alignment and innovative digital leadership. Learn how a successful company organizes its ecosystem by leveraging data and inspiring change.
The Future of Work and Preparing the Organization
Learn about the duality of systems leadership in digital transformation and its connection to the future of work.
Operating at Intersections and Managing Context
Learn how to successfully manage and operate cross-functionally by fostering diversity, seeing connections, and controlling the details.
Technical Stack and Leading through Uncertainty
Examine how a leader can navigate through times of crises, business cycles, and market uncertainty successfully.

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