About this Course

This course offers essential interpersonal skills required for professional success. You will learn how to communicate effectively and interact with colleagues to build trust, assert influence, and handle conflicts. Offered by IBM, this course forms part of the Professional Certificate in People and Power Skills and is designed for anyone looking to improve their workplace communication abilities.

What Students Will Learn

• Analyze various communication styles and understand their appropriate uses.
• Build and maintain trust, increasing your influence at the workplace.
• Approach and mediate conflicts effectively.
• Enhance your active listening skills to better understand workplace issues.

Prerequisites or Skills Necessary

No prior experience is required, making this course suitable for beginners and early career professionals.

Course Coverage

• Understanding and analyzing different communication styles.
• Techniques to build and maintain workplace trust.
• Strategies to increase personal influence in professional settings.
• Conflict resolution and mediation tactics.
• Active listening and its application in professional scenarios.

Who This Course is For

This course is ideal for anyone seeking to boost their interpersonal skills, including early career individuals and seasoned professionals aiming to refresh their communication technique.

Real World Application

Skills from this course can be directly applied to improve communication in professional settings, enhance personal and team productivity, and manage conflicts effectively, thereby fostering a more collaborative and positive work environment.

Course Syllabus

• Interpersonal skills: An overview
• About the course
• Topic 1: What is my communication style?
• Topic 2: How can I become a better communicator?
• Topic 3: How can I behave assertively?
• Topic 4: How can I increase my influence?
• Topic 5: How should I approach workplace conflict?
• Topic 6: How can I resolve workplace conflict?
• Course-end Assessment