DelftX: Design in Healthcare: Using Patient Journey Mapping

by Delft University of Technology

Patient Journey Mapping

A course by Delft University of Technology

Course Description

This innovative course, "Patient Journey Mapping," is designed to provide a comprehensive understanding of the patient experience within the healthcare system. Developed by the esteemed Delft University of Technology, this course offers a unique blend of theoretical knowledge and practical skills to analyze and enhance patient interactions throughout their medical journey.

What You Will Learn

The Patient Journey Mapping method
Understanding of different stages in a patient's experience and treatment journey
Application of Patient Journey Mapping in various healthcare scenarios
Identification of opportunities to improve patient experiences
Current healthcare trends and technological advancements
Visualization techniques for complex healthcare scenarios
Creation of hands-on solutions to enhance patient experiences

Prerequisites

No previous knowledge about healthcare innovation, design, or journey mapping is required. This course is suitable for beginners and professionals alike who are interested in improving patient experiences in healthcare settings.

Course Content

Introduction to Patient Journey Mapping
Stages of patient experiences and treatment journeys
Stakeholder identification and interaction analysis
Mapping complex healthcare scenarios
Opportunity identification in patient journeys
Trending healthcare issues presented by partnering institutions
Healthcare technology trends (e.g., personalized care, advanced manufacturing)
Design concept development for improving patient experiences
Practical application of Patient Journey Mapping in care pathway improvement

Who This Course Is For

Designers looking to specialize in healthcare experience design
Healthcare professionals seeking to improve patient experiences
Innovators and entrepreneurs in the healthcare sector
Students pursuing careers in healthcare administration or design
Anyone interested in understanding and enhancing patient experiences in medical settings

Real-World Applications

The skills acquired in this course have numerous practical applications in the healthcare industry:

Improving patient satisfaction and outcomes in hospitals and clinics
Designing more effective healthcare services and products
Enhancing communication between patients and healthcare providers
Identifying and addressing pain points in patient experiences
Developing innovative solutions for healthcare challenges
Contributing to healthcare policy and procedure improvements
Applying design thinking principles to healthcare problems
Collaborating with multidisciplinary teams to create patient-centered care models