This introductory course, lasting approximately 3-6 hours, offers a comprehensive understanding of performance management principles. Geared towards individuals involved in tax administration, it equips learners with practical tools and techniques essential for effective performance management.
Participants will explore the nuanced differences and interconnections between performance management and performance measurement. The course emphasizes the importance of setting measurable goals and objectives, understanding the benefits and limitations of performance measurement, and recognizing how organizational culture impacts performance management.
Essential prerequisites for this course include access to a computer with a reliable internet connection and Google Chrome web browser.
This course is suitable for individuals involved in tax administration, especially those looking to enhance their capabilities in managing and measuring performance effectively.
Learners can apply the insights and techniques learned in this course to enhance performance management systems within their organizations, leading to improved efficiency and outcomes. By understanding and implementing effective performance measurement, individuals can better align organizational activities with strategic objectives.
The course framework consists of the following parts: