Intercultural Communications in the Workplace

"Intercultural Communications in the Workplace" is an advanced-level course designed to equip professionals with essential skills for navigating the complexities of cross-cultural communication and negotiation in today's globalized business environment. This comprehensive program delves deep into the intricacies of cultural differences and their impact on communication styles, negotiation strategies, and relationship-building in diverse workplace settings.

What students will learn:

• Understanding the dynamics of communication across cultures
• Developing cultural identity and self-awareness
• Recognizing and adapting to different cultural communication styles
• Enhancing intercultural competence
• Building effective rapport in diverse cultural contexts
• Mastering cultural aspects of negotiation
• Developing intercultural communicative competence

Pre-requisites:

Learners are expected to be able to work at a graduate level. While no specific prior knowledge is required, a basic understanding of business communication and an open mindset towards cultural diversity would be beneficial.

Course Coverage:

• Introduction to intercultural communication
• Verbal and non-verbal communicative cues
• Cultural identity and its impact on communication
• High-context vs. low-context cultures
• Politeness and rapport management across cultures
• Negotiation styles in different cultural contexts
• Linguistic politeness strategies
• Relational work and rapport building
• SPEAKING model for cross-cultural communication
• Case studies in international business and diplomacy

Who this course is for:

• Business professionals working in multinational companies
• Managers leading diverse teams
• International negotiators and diplomats
• HR professionals involved in cross-cultural recruitment and training
• Anyone seeking to improve their intercultural communication skills for career advancement

Real-world Application:

• Navigate complex cross-cultural business negotiations with confidence
• Build stronger relationships with international colleagues and clients
• Avoid cultural misunderstandings and potential conflicts in the workplace
• Enhance team productivity in diverse work environments
• Improve decision-making processes in global business contexts
• Develop a competitive edge in the international job market
• Foster a more inclusive and culturally sensitive work culture

Syllabus: