About this course

This course focuses on the skill of effective communication within the realm of project management. While obtaining certifications like PMP or CAPM introduces one to project management tools and methodologies, real-world scenarios demand a more thorough approach in communicating. This course delves deeper than standard methodology teachings like PMBOK, emphasizing the importance of not just sending a message, but ensuring that it is truly understood. Through a concept introduced as the Understanding Triad - know-what, know-how, and know-why - learners will enhance their effective communication strategies as project managers.

This certificate course also offers PMI-certified project managers the chance to earn 10 professional development units (PDUs).

What you'll learn

• How to craft clear and effective messages tailored to your audience.
• Understanding and applying the Understanding Triad to optimize communication.
• Designing feedback mechanisms to gauge and enhance message clarity and comprehension.
• Analytical techniques for audience analysis to strike the right balance of information sophistication in communications.

Course prerequisites

No specific prerequisites are required for this introductory course, making it accessible to anyone interested in enhancing their communication skills within the context of program and project management.

Course will cover:

• Advanced communication strategies beyond basic PMI standards.
The Understanding Triad: Know-what, Know-how, Know-why.
• Effective feedback creation and implementation.
• Comprehensive audience analysis.

Who this course is for:

This course is ideal for project and program managers who wish to significantly enhance their communication skills. It is equally valuable for PMP or CAPM certified professionals looking to earn PDUs and improve their interaction with teams, stakeholders, and senior management.

Real-world application

Skills acquired from this course can dramatically improve project outcomes by enhancing the clarity and effectiveness of communication. Managers can apply these strategies to avoid misunderstandings and ensure that all team members are aligned with project goals. These communication techniques will also aid in delivering projects on time and within budget by ensuring that all parties have a clear understanding of their roles and responsibilities.

Syllabus

• Week One: Defining Communication – Transmission and Emergence Models of Communication, Communication in Management.
• Week Two: Creating Messages to be Understood – Building Blocks of a Message, Understanding Triad components.
• Week Three: Feedback and Understanding – Effective Feedback Mechanisms, Real-world Test of Understanding.
• Week Four: Audience Analysis – Identifying Different Audiences, Tailoring Messages.